Agent Roles

1. Customer Care

   What will you do?
   As a Customer Care Agent, you will be the main point of contact for customers. You will answer questions, resolve issues, and ensure a positive customer experience. At the same time, you’ll ensure accurate administrative follow-up for every interaction.

   Why is this a great fit for you?
   You are empathetic, patient, and customer-focused. You enjoy helping customers and explaining situations clearly. Multitasking and working in a structured way come naturally to you.

2. Order Entry

   What will you do?
   As an Order Entry Agent, you will be responsible for receiving, entering, and verifying orders in the system. You’ll communicate with customers to resolve any uncertainties and ensure accurate administrative follow-up.

   Why is this a great fit for you?
   You are organized, detail-oriented, and work with precision. You enjoy combining customer interaction with administrative tasks and thrive in a structured work environment.

3. Outbound Collection

   What will you do?
   As an Outbound Collection Agent, you will proactively reach out to customers to discuss outstanding payments. You’ll offer solutions, such as payment arrangements, and ensure the professional handling of cases. Communication and accurate administrative follow-up are crucial in this role.

   Why is this a great fit for you?
   You are a strong communicator, goal-oriented, and have a diplomatic approach. You know how to approach customers professionally and respectfully, and you find satisfaction in finding solutions.

4. Collection

   What will you do?
   As a Collection Agent, you will handle incoming inquiries about overdue payments. You’ll analyze situations, work with the customer to find a suitable solution, such as payment plans, and ensure correct administrative follow-up.

   Why is this a great fit for you?
   You are analytical, customer-focused, and able to conduct difficult conversations in a professional and solution-oriented manner. You find satisfaction in achieving results and helping customers.