1. WHO ARE WE?1.1 “We”, “us” or “our” means TRIPLE A SOLUTIONS NV. We will be considered the controller of the personal data that we collect in the context of your use of our website.
(a) By e-mail: to firstname.lastname@example.org, for the attention of the Privacy Officer / Data Protection Officer;
(b) By post: to TRIPLE A SOLUTIONS NV, Jan Emiel Mommaertslaan 20, B-1831 Machelen.
2. HOW WE USE AND COLLECT YOUR PERSONAL DATA2.1 Personal data is defined as any information about an identified or identifiable natural person. Identifiable refers to identifiers (such as name, identification number, location data, etc.) that can be used to directly or indirectly identify a natural person.
2.2 The personal data we collect is collected for the following purposes:
(a) If you use a contact form on our website, we will use your personal data to respond to your request, by e-mail, by post or by telephone. Your e-mail address will also be included in our database for sending our newsletter and providing information regarding events, seminars, etc.
(b) If you create a profile on our website or provide us with transaction data, we collect your personal data for the purpose of storing such information, making payment for the purchase of goods and/or services, offering our services and make it possible to send your orders or to contact you.
(c) If you subscribe to the newsletter, your e-mail address will be used to send you our newsletters. In addition, we can keep you informed of events, seminars, etc. that we organize and that may be relevant to you.
(d) We process your personal data for the purpose of supporting the website and improving your user experience. This purpose extends to monitoring the security, availability, (performance), capability, and health of our website.
(e) We process your personal data in order to enforce or comply with the rights granted under applicable law (such as instituting and defending legal claims) if necessary. We may also use your personal data to fulfill our obligations under applicable law. 2.3 We collect the following categories of personal data:
(a) Contact details: If you use the contact form, you will be asked to provide the following information: name, address, e-mail address, telephone number, and personal data that you enter in the free box (please no sensitive information, such as health information , information regarding criminal convictions, or bank account numbers). This is information provided directly by you.
(b) Newsletter: If you subscribe to our newsletter, you will be asked to provide your email address. This is information provided directly by you.
2.4 The legal basis for using your personal data is your consent and/or legitimate interest or public interest.
2.5 If the legal basis for the processing of your personal data is your consent, you have the right to withdraw your consent at any time. This will not affect the lawfulness of the processing that took place before the withdrawal of your consent.
2.7 Your personal data will only be used for the purposes set out in article 2.2.
3. TRACK OF YOUR PERSONAL DATA AND DISPOSAL3.1 Your personal data will not be kept for longer than is necessary to serve a specific purpose. However, because it is not possible to indicate a period in advance, the period will be decided as follows:
(a) As long as interaction can be demonstrated between you and TRIPLE A SOLUTIONS NV (or one of its related entities), the data will be kept.
(b) Once there is no more interaction, your personal data will be kept for another two years.
3.2 If you withdraw your consent or if you object to the processing of personal data, and such objection is withheld, we will delete your personal data. However, we will keep the personal data necessary to respect your preference in the future.
3.3 However, we are entitled to keep your personal data if this is necessary to comply with our legal obligations, to make a legal claim or to defend ourselves against such a claim or for evidentiary reasons.
4. YOUR RIGHTS AS AN INDIVIDUAL4.1 This article contains an overview of your main rights under the applicable data protection legislation. We have tried to summarize them for you in a clear and readable way.
Right of access
4.4 You have the right to receive from us a copy of your personal data that we hold, provided that this does not adversely affect the rights and freedoms of others. The first copy will be provided to you free of charge, but we reserve the right to charge a reasonable fee if you request multiple copies.
Right to improvement
4.5 If the personal data we hold about you is inaccurate or incomplete, you have the right to request us to correct this information, or to request us - taking into account the purposes of the processing - to complete it.
Right to erasure / oblivion
4.6 Where one of the following applies, you have the right to obtain erasure of your personal data without undue delay:
(a) The personal data is no longer necessary for the purposes for which it was collected or otherwise processed;
(b) You withdraw your consent on which the processing is based, and there is no other legal ground for processing your personal data;
(c) Your personal data has been unlawfully processed;
(d) Erasure of your personal data is necessary to comply with EU law or Belgian law;
4.7 There are certain exclusions to the right to erasure. These exclusions include where processing is necessary,
(a) For exercising the right to freedom of expression and information;
(b) For reasons of public interest in the field of public health;
(c) For archiving in the public interest, or for statistical purposes;
(d) To comply with a legal obligation; or,
(e) For the establishment, exercise or defense of a legal claim.
Right to restriction of processing
4.8 You have the right to obtain the restriction of the processing of your personal data (meaning that the personal data may only be stored by us and used for limited purposes only), if one of the following applies:
(a) you contest the accuracy of the personal data for a period that allows us to verify the accuracy of the personal data;
(b) The processing is unlawful and you oppose the erasure of the personal data and request that its use be restricted instead;
(c) We no longer need your personal data for the processing purposes, but you need it for the establishment, exercise or defense of legal claims; or,
(d) You have objected to the processing pending the verification whether our legitimate grounds override yours.
4.9 In addition to our right to store your personal data, we may still process it, but only:
(a) With your consent;
(b) For the establishment, exercise or defense of any legal claim;
(c) To protect the rights of another natural or legal person; or,
(d) For reasons of public interest.
4.10 You will be informed before we lift the restriction on the processing of your personal data.
Right to portability of your personal data / data portability
4.11 If the processing of your personal data is based on your consent, and the processing is carried out by automated means, you have the right to receive your personal data in a structured, commonly used and machine-readable format. However, this right does not apply to the extent that it would harm the rights and freedoms of others.
4.12 You also have the right to have your personal data transferred directly by us to another company, if this is technically possible.
Right of objection
4.13 You have the right at any time - for reasons relating to your particular situation - to object to the processing of your personal data, but only to the extent that the legal basis for the processing is that the processing is necessary for:
(a) The performance of a task in the public interest or in the performance of a task in the exercise of official authority vested in us;
(b) The representation of our legitimate interests or those of a third party.
4.14 If you object to the processing of your personal data, we will no longer process the personal data unless we can demonstrate demonstrable legitimate interests for the processing which override your interests or fundamental rights and freedoms.
4.15 When your personal data is processed for the purpose of direct marketing, whether it concerns an initial or further processing, you have the right to object to this processing at any time and free of charge, including in the case of profiling to the extent that it relates has on direct marketing. If you make such an objection, we will stop processing your personal data for this purpose.
Right to lodge a complaint with a supervisory authority
4.16 If you believe that the processing of your personal data carried out by us infringes data protection legislation, you have the right to lodge a complaint with a supervisory authority responsible for data protection. You can do this in the EU Member State of your habitual residence, the place where you work or the place where the alleged infringement took place. In Belgium you can submit a complaint to the Privacy Commission, Drukpersstraat 35, 1000 Brussels (email@example.com), https://www.privacycommission.....
5. PROVIDING YOUR PERSONAL DATA TO THIRD PARTIES5.1 In order to provide our website, we work with service providers to process and store your personal data. We use the following service providers:
(a) Hosted Power BVBA (hosting provider);
(b) Digital Pulse NV
(c) Pixel & Tonic (Craft CMS);
5.2 If you are a customer of ours, we may pass on your personal data to suppliers with whom we have contracted to offer you services. If you are a supplier to us, we may pass on your personal data to our customers in order to contact you.
5.3 Providing access to your data may be necessary for legal purposes. In such a case we will be obliged to comply with this. We may also provide your personal data if this is necessary to protect the vital interests of another natural person.
5.4 We do not provide personal data to third parties. However, our website uses social media plugins that allow you to link to our social media channels or allow you to share content on your social media channels. These social media channels are (Facebook, Instagram, LinkedIn, Twitter, and YouTube). If you click on such a link, the aforementioned social media partners may collect personal data, such as personal data regarding your profile.
5.5 We are not responsible for how these social media partners use your personal data. In such case, they will act as data controller. For your information, we list the relevant links below (although they may change from time to time):
6. TRANSFER OF PERSONAL DATA
6.1 No transfer of personal data takes place outside the European Economic Area.